Customer Service Representative

Customer Service Representative Join a fast-growing technology services organization and play a key role in keeping hardware shipments, customer updates, and support tickets organized and moving forward. This customer-focused coordination role is ideal for someone who communicates clearly in writing, stays on top of multiple open items, and is eager to learn hardware and IT-related processes. What You'll Do: Manage shipping-related tickets from initial request through completion. Confirm shipment details and create shipping labels when equipment is ready. Send customers clear email updates on tracking, delivery timing, delays, and missing shipments. Research shipment issues and respond to customer questions using the appropriate systems. Coordinate with the hardware team or vendors when additional action is needed. Keep ticketing and shipping systems accurate and up to date. Resolve routine shipping and customer issues independently and escalate more complex situations when needed. Learn and follow the company’s hardware, shipping, and IT processes. Who You'll Work With: Be an integral part of a collaborative hardware team, working closely with internal team members while also communicating with customers and vendors to keep shipments, tickets, and updates moving smoothly. Who We're Looking For: Written Communication: Able to write clear, friendly, professional emails that sound natural rather than scripted. Customer Service: Customer service experience that included written communication is preferred. Organized & Independent: Able to manage multiple open items accurately, stay on top of assigned work, and work with minimal supervision. Team-Oriented: Works well with internal teams and communicates effectively when coordination is needed. Problem-Solving: Uses good judgment to resolve straightforward issues independently and knows when to escalate. Quick Learner: Comfortable learning ticketing and shipping systems, hardware-related workflows, IT processes, and multi-step procedures. Location: Must be located in the Philippines Why Join Us? Impact: Play a central role in keeping hardware shipments, customer communication, and internal coordination accurate and efficient. Culture: Join a collaborative team that values clear communication, organization, adaptability, and continuous learning. Benefits: Enjoy preset salary growth and weekly salary payments. 100% work-from-home flexibility. Work Details: Schedule: Mon - Fri 9:00 AM - 6:00 PM EST Employment Type: Full-time How to Apply: Click "I'm Interested" to start your application. Come and make a difference in a growing technology services company We are an equal opportunity employer and value diversity at our company.